Your satisfaction with our product and service is our number one goal. If, for any reason, you are not happy with a product, please contact us from our Contact Page. We appreciate any opportunity to fix the issue and keep you satisfied. Please see our Warranty Page for specifics regarding our cigars and products. If you need to return a product, please contact us for a Return Authorization. We will provide instructions on getting the item back to us. For returns, unless otherwise indicated, you are responsible for shipping the product back to us. We recommend tracking so that both of us can be sure that the product has been received by us. We cannot fix or replace what we do not receive back. If we are replacing any item, we will pay the return shipping to you.
Our refund policy is based on a pro-rata basis. This allows you to keep and enjoy anything you receive that is not damaged or defective. We will refund your price based upon what you keep. For cigars, we do not expect you to send us the bad one unless it has been unopened and in its original packaging. Because cigar preferences are subjective, we understand that a particular cigar may not match your taste. If you don’t like a particular cigar that is not defective or damaged, we will exchange unopened cigars with another in our product lineup.